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A screen that won't light up

By KUN你太美 @KUNKUN
    2025-09-05 10:56:14.201Z2025-09-05 11:40:00.548Z

    What the heck??? the screen cant work??? the version 1.2.0 787-9

    • 9 replies
    1. Hi there,

      did you do these steps?
      We made a video clip last night on the XBOX S.
      https://youtu.be/hFALJ2ylv6s

      Can I see an image of your overhead?

      1. KKUN你太美 @KUNKUN
          2025-09-05 11:41:06.023Z

          Oh, I dont know this , later I will try thank you!

        • In reply toKUNKUN:

          We are talking with all users to understand where to go with the fix.

          We have more to review and we will do our best to find an issue in early today.

          We are sorry.

          1. KKUN你太美 @KUNKUN
              2025-09-05 11:49:49.033Z

              No problem, I have enough time for waiting

            • J
              In reply toKUNKUN:
              Jonysf @Jonysf40
                2025-09-05 11:50:05.692Z

                Hello Bravo team, I know you are aware of the problem, it is not a GPU problem, the plane even if you start it quickly or put it directly on the runway appears in cool and dark, there are no screens, it is all black, there is no CDT because they do not start, it must be an update error, the plane worked wonderfully in the previous version on Xbox Series X, the powerful console, we are not talking about the S, the problem is on Xbox Series X. I have tested in international airports and small airports, there are no changes, the GPU animation when you request it to land, it goes under the nose but there is no action or changes anything. In the previous version I was able to fly this plane perfectly, but 1.2. 0 needs a new update, thank you very much for your efforts.

                1. K
                  In reply toKUNKUN:
                  @kdmnet
                    2025-09-05 12:23:30.331Z

                    and on PC black screen and no more gauge in 1.2.0

                    1. In reply toKUNKUN:

                      Can you guys please press your assigned TOGGLE AVIONICS MASTER key? Mine is PAGE UP.

                      Tell me if it brings up the avionics or not.

                      1. YYuutti_JP @Yuutti
                          2025-09-06 09:43:04.592Z

                          Though I tried pressing the key, the screens of my 787-9 in 2020 on win10 remained dark.

                        • In reply toKUNKUN:
                          Max @TechnicalAssistant
                            2025-09-06 16:58:13.273Z

                            Update 1.2.0 blacked out the 787-9 systems. We are fully aware of this. In the morning of September 5 we sent a fix to Microsoft.

                            We apologize tremendously for the grounding of the 789. Please expect the fix to be uploaded onto the Marketplace in the upcoming days.