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UPDATE 4.7 version 1.2.1 (ex1.2.0) SEPTEMBER 11th 2025

By Francis @LeadDeveloper2025-09-05 11:17:39.762Z2025-09-11 21:35:33.084Z

787-9 UPDATE 4.7 version (1.2.1) SEPTEMBER 11th 2025

We updated the light effects, so the flare won't be visible at night in MSFS 2024.
Also, Qantas + Norse received interior elements.

*-------------------------Previous issue-----------------------------------------
787-9 UPDATE 4.7 version (1.2.0) SEPTEMBER 4th 2025 
(do not update if you haven't done so)

We updated the light effects so the flare won't be visible at night in MSFS 2024.
Also, Qantas + Norse received interior elements.

Soon after the release of the update, we received several emails about [dead screens].

And so we quickly started to investigate with other users. 
What we found was that after removing the 787-8 from our game and testing the 787-9 independently, we found the issue and fixed it. The fix was submitted on the morning of September 5th. Meanwhile, on the same day, we asked Microsoft if they could revert to the previous version ASAP they replied with a possible no. 

We'll have to keep an eye on the process to get it to you guys ASAP! 

Look out for version 1.2.1.

To our worst luck, the staff that handles processing for the marketplace has been absent since last Friday, which is irregular. Making this hotfix more challenging to get to you, guys.

We strongly apologize for this issue and for grounding the 789.*

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  1. Update
  • 12 replies
  1. C
    @CaptnHook01
      2025-09-11 17:55:06.904Z

      The update is now on the marketplace as of my latest login to the sim at 12:40p Central. It works for me.

      1. Max @TechnicalAssistant
          2025-09-11 21:25:56.690Z

          Thank you guys!

        • Update is releasing today!!!
          @CowboyEdu

          1. Max @TechnicalAssistant
              2025-09-10 00:12:47.366Z

              Hot fix coming. Already processing at Microsoft.
              🥺

              1. CEduardo Santos @CowboyEdu
                  2025-09-11 12:02:10.459Z

                  Hi there!
                  Any news from Microsoft?

                • Max @TechnicalAssistant
                    2025-09-08 18:31:02.137Z

                    We are waiting on Microsoft. Our luck has worsened because the guy who processes products to the marketplace hasn't been in the office since Friday. He hasn't come in today.

                    1. M@Maui.pc
                        2025-09-09 19:02:50.827Z

                        Still nothing??

                      • J
                        Jonysf @Jonysf40
                          2025-09-05 18:42:16.436Z

                          I have the 787-9 and it worked on Xbox Series X with the version prior to 1.2.0. When did they release the fix patch? I just saw that it's still on 1.2.0.

                          1. Max @TechnicalAssistant
                              2025-09-05 21:38:50.256Z

                              I uploaded the patch 5 hours ago. I was trying to get someone to help me process it but no luck. We'll have to wait for Microsoft to release it next week patiently.

                            • Francis @LeadDeveloper2025-09-05 12:55:57.393Z2025-09-05 14:00:40.579Z

                              We apologize tremendously for this issue. Anyone without the 787-8 installed, their 787-9 will remain grounded, unfortunately, until either I get assistance from Microsoft or they upload the fix.

                              1. K
                                @kdmnet
                                  2025-09-05 12:46:09.635Z

                                  no change screens still black on PC

                                  1. K
                                    @kdmnet
                                      2025-09-05 12:45:29.406Z

                                      no change screens still black on pc

                                      1. Progress
                                      2. @LeadDeveloperpinned this topic 2025-09-05 11:17:54.653Z.
                                      3. @TechnicalAssistantpinned this topic 2025-09-06 12:56:02.365Z.