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UPDATE 4.7 version 1.2.1 (ex1.2.0) SEPTEMBER 11th 2025

By Francis @LeadDeveloper2025-09-05 11:17:39.762Z2025-09-11 21:35:33.084Z

787-9 UPDATE 4.7 version (1.2.1) SEPTEMBER 11th 2025

We updated the light effects, so the flare won't be visible at night in MSFS 2024.
Also, Qantas + Norse received interior elements.

*-------------------------Previous issue-----------------------------------------
787-9 UPDATE 4.7 version (1.2.0) SEPTEMBER 4th 2025 
(do not update if you haven't done so)

We updated the light effects so the flare won't be visible at night in MSFS 2024.
Also, Qantas + Norse received interior elements.

Soon after the release of the update, we received several emails about [dead screens].

And so we quickly started to investigate with other users. 
What we found was that after removing the 787-8 from our game and testing the 787-9 independently, we found the issue and fixed it. The fix was submitted on the morning of September 5th. Meanwhile, on the same day, we asked Microsoft if they could revert to the previous version ASAP they replied with a possible no. 

We'll have to keep an eye on the process to get it to you guys ASAP! 

Look out for version 1.2.1.

To our worst luck, the staff that handles processing for the marketplace has been absent since last Friday, which is irregular. Making this hotfix more challenging to get to you, guys.

We strongly apologize for this issue and for grounding the 789.*

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  • 37 replies

There are 37 replies. Estimated reading time: 6 minutes

  1. K
    In reply toLeadDeveloper:
    @kdmnet
      2025-09-05 12:45:29.406Z

      no change screens still black on pc

      1. K
        In reply toLeadDeveloper:
        @kdmnet
          2025-09-05 12:46:09.635Z

          no change screens still black on PC

          1. In reply toLeadDeveloper:
            Francis @LeadDeveloper2025-09-05 12:55:57.393Z2025-09-05 14:00:40.579Z

            We apologize tremendously for this issue. Anyone without the 787-8 installed, their 787-9 will remain grounded, unfortunately, until either I get assistance from Microsoft or they upload the fix.

            1. J
              In reply toLeadDeveloper:
              Jonysf @Jonysf40
                2025-09-05 18:42:16.436Z

                I have the 787-9 and it worked on Xbox Series X with the version prior to 1.2.0. When did they release the fix patch? I just saw that it's still on 1.2.0.

                1. Max @TechnicalAssistant
                    2025-09-05 21:38:50.256Z

                    I uploaded the patch 5 hours ago. I was trying to get someone to help me process it but no luck. We'll have to wait for Microsoft to release it next week patiently.

                  • In reply toLeadDeveloper:
                    Max @TechnicalAssistant
                      2025-09-08 18:31:02.137Z

                      We are waiting on Microsoft. Our luck has worsened because the guy who processes products to the marketplace hasn't been in the office since Friday. He hasn't come in today.

                      1. M@Maui.pc
                          2025-09-09 19:02:50.827Z

                          Still nothing??

                        • In reply toLeadDeveloper:
                          Max @TechnicalAssistant
                            2025-09-10 00:12:47.366Z

                            Hot fix coming. Already processing at Microsoft.
                            🥺

                            1. CEduardo Santos @CowboyEdu
                                2025-09-11 12:02:10.459Z

                                Hi there!
                                Any news from Microsoft?

                              • In reply toLeadDeveloper:

                                Update is releasing today!!!
                                @CowboyEdu

                                1. C
                                  In reply toLeadDeveloper:
                                  @CaptnHook01
                                    2025-09-11 17:55:06.904Z

                                    The update is now on the marketplace as of my latest login to the sim at 12:40p Central. It works for me.

                                    1. Max @TechnicalAssistant
                                        2025-09-11 21:25:56.690Z

                                        Thank you guys!

                                      • In reply toLeadDeveloper:
                                        @KAPA_Flyer
                                          2025-09-13 06:22:48.938Z

                                          Still having black screens. Also, you never fixed the windshield lighting issue. 🙄

                                          1. Max @TechnicalAssistant
                                              2025-09-14 15:01:10.925Z

                                              Windshield issue was resolved. Please update the plane. When do you get the black screens?

                                              1. @KAPA_Flyer
                                                  2025-09-15 01:10:56.960Z

                                                  In 2024, the Windshield issue has not been resolved, otherwise I wouldn't have brought it up.

                                                  The Black Screen issue is from the last update (1.2.1?)

                                                  1. Max @TechnicalAssistant
                                                      2025-09-15 12:58:52.671Z

                                                      Hi, black screen issue was in 1.2.0.

                                                      Black screen issue was resolved in 1.2.1.

                                                      Can you please show us a screenshot of the windshield issue using the 787-9 1.2.1 in MSFS 2024.

                                                      1. @KAPA_Flyer
                                                          2025-09-15 17:48:27.757Z

                                                          Again, the Black Screen was not resolved. As a matter of fact, the plane won't even power up. External Power, Battery. Nothing works.

                                                          1. @KAPA_Flyer
                                                              2025-09-15 18:52:14.819Z

                                                              Images are posted at the Link.

                                                              v. 1.2.1 MSFS 2024

                                                              https://imgur.com/a/xya6Siq

                                                              1. Max @TechnicalAssistant
                                                                  2025-09-15 19:19:34.246Z

                                                                  Ok. Saw them,

                                                                  Please tell me if you can uninstall it. Clear cache. And enable it (stream it only) and test again.
                                                                  Everyone who contacted us with the previous issue is now back to normal.

                                                                  1. @KAPA_Flyer
                                                                      2025-09-18 00:17:11.003Z

                                                                      Ok, my sincere apologies. I was in SU4 Beta, I left that and it seems to have fixed it.

                                                                      Perhaps now we know SU4 could bring issues with the aircraft.

                                                                      1. Max @TechnicalAssistant
                                                                          2025-09-18 18:53:45.103Z

                                                                          Thank you for the heads up. Very important information.

                                                                          1. In reply toKAPA_Flyer:

                                                                            I hate it when that happens. They always turn something off. Thanks!

                                                              2. T
                                                                In reply toLeadDeveloper:
                                                                @TineX_S
                                                                  2025-09-13 15:11:27.392Z

                                                                  When is the 787-8 going to get the updates as well? It's the only plane I fly and I've been waiting for months.

                                                                  1. Max @TechnicalAssistant
                                                                      2025-09-14 15:01:34.700Z

                                                                      Right after update 5 for the 787-9.
                                                                      We are actually re-doing some 3d work for both planes.
                                                                      We have some new surprises that might get some of you guys excited. And it's all free.

                                                                      Our answers should remain vague for now.

                                                                      1. T@TineX_S
                                                                          2025-09-14 19:08:42.026Z

                                                                          How much time are we looking at?

                                                                          1. This update has taken us way too long honestly.
                                                                            It's been a major D-Check.

                                                                            I'm unsure of it's release. I started seeing the light at the end of the tunnel a few days ago.

                                                                      2. K
                                                                        In reply toLeadDeveloper:
                                                                        KUN你太美 @KUNKUN
                                                                          2025-09-18 12:36:35.781Z

                                                                          when the loading problem of the 787-9 can be fixed? I have looked it for a long time

                                                                          1. Max @TechnicalAssistant
                                                                              2025-09-18 18:52:46.482Z

                                                                              Can you please explain the loading problem?

                                                                              1. KKUN你太美 @KUNKUN
                                                                                  2025-09-19 08:54:58.267Z

                                                                                  The payload of the 787-9 is wrong. I raised this issue back in May. Currently, the MZFW of this 787-9 model is 161 tons, which is the MZFW of the 787-8. The MZFW for the 787-9 should be 181 tons. Moreover, the MTOW is also incorrect, being only 237 tons.

                                                                                  1. Kun,
                                                                                    We will get to it. I'm sorry for the delay.

                                                                                    1. In reply toKUNKUN:

                                                                                      I’m going to look into this starting today.
                                                                                      I’m concern and I can roll out a fix before update 5.

                                                                                      1. In reply toKUNKUN:
                                                                                        Max @TechnicalAssistant
                                                                                          2025-09-23 15:31:27.251Z

                                                                                          On the 787-9, give me a flight sample? Because we had to double-check this data yesterday. Only the empty weight is off.

                                                                                          1. KKUN你太美 @KUNKUN
                                                                                              2025-09-26 10:35:52.213Z

                                                                                              OK, I will send some photos to you about the 787-9 payload, can I send it through Discord or support?

                                                                                              1. Max @TechnicalAssistant
                                                                                                  2025-09-28 14:19:08.140Z

                                                                                                  Send it to me through here or our email at support@bravoairspace.net

                                                                                                  1. KKUN你太美 @KUNKUN
                                                                                                      2025-09-29 09:08:28.643Z

                                                                                                      OK, later will be sent

                                                                                          2. In reply toLeadDeveloper:

                                                                                            I'm going to attempt to release a small update this upcoming week. It will add Air New Zealand white, PFD correct colors and weight/balance fix.

                                                                                            1. Fix going up to Microsoft. Will post details before it's release.

                                                                                            2. Progress
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